Refund policy

Returns

Because supplements are consumable products, we cannot accept returns on opened products.

If there is a problem with your order, you must contact us within 24 hours of receiving your item at support@ffsupps.com or by calling or texting (573) 476-2671. Requests made after 24 hours are not eligible for a refund.

To be eligible, the item must be unopened and in its original packaging, with your receipt or proof of purchase. Once your return is approved, we will send you instructions. The customer is responsible for return shipping costs. Items sent back without first contacting us will not be accepted.

Returns should be sent to: Fit Factory Supplements, 503 E Nifong Blvd, Suite G, Columbia, MO 65201.

Damaged or incorrect items

Please inspect your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact us within 24 hours of receiving it so we can make it right.

Non-returnable items

Opened products, food and snack items, sale items and gift cards cannot be returned.

Refunds

Once we receive and inspect your return, we will let you know whether your refund is approved. Approved refunds go back to your original payment method. Please allow a few business days for your bank or card issuer to process it.

Questions? Email support@ffsupps.com or stop by our Columbia or Sedalia store.